{"id":32583,"date":"2023-12-05T05:24:26","date_gmt":"2023-12-05T05:24:26","guid":{"rendered":"https:\/\/hradev.connexionpoint.com.au\/?p=32583"},"modified":"2024-01-11T12:54:40","modified_gmt":"2024-01-11T01:54:40","slug":"kpis-what-are-they-and-why-do-you-need-them","status":"publish","type":"post","link":"https:\/\/hradev.connexionpoint.com.au\/?p=32583","title":{"rendered":"KPI\u2019s \u2013 What are they and why do you need them?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32583\" class=\"elementor elementor-32583\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0505bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0505bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28ee58a\" data-id=\"28ee58a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da3bcbf elementor-widget elementor-widget-text-editor\" data-id=\"da3bcbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p> <strong> What are KPI\u2019s<\/strong><\/p>\n\n<p >Key Performance Indicators (KPI\u2019s) are a quantifiable measurement that reflect the critical success factors of a business and provide a metric that reflects how well employees, and the business overall, are achieving their stated goals and objectives.<\/p>\n<p> <strong>Why have KPI\u2019s?<\/strong><\/p>\n<p >KPI\u2019s provide a valuable means for businesses to monitor and track actual performance or progress towards a stated business goal or strategic objective. KPI\u2019s can be developed to capture financial or non-financial measures, but either way they need to have a direct and measurable impact on the business goals.<\/p>\n\n<p >KPI\u2019s (which can also be referred to as Key Success Indicators), help an organisation:<\/p>\n\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">define and measure progress toward organisational goals, <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">provide a valuable tool for communicating the business strategy and turning this strategy into action. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">align each employees\u2019 roles and activities with the overall business strategy to ensure that the tasks being performed by each employee are directly supporting the overall goals the business. This further helps employees to understand how their role fits into the bigger picture.<\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">provide a quick and concise way of reviewing actual performance or progress towards specific goals or objectives, and <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">assist management through providing reliable and visible measures that support prompt decision making. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">KPI\u2019s provide a means for supporting the communication of the business strategy to each employee and helps secure their commitment towards implementation. The result of implementing KPI\u2019s is that employees will be doing what they should be doing and establish metrics for measuring performance that are directly tied into the success of the business. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">It is essential that all employees, and their respective business units, are working towards the achievement of core strategic goals and objectives.\u00a0 The ability for your employees to do this effectively depends largely on how well they understand the responsibilities and tasks that are expected from them in their position. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Through developing clear measurable goals that are directly linked to the specific targets required to be met from each position, KPI\u2019s set out the performance standards that each employee is expected to achieve. KPI\u2019s further enable an employee\u2019s position description to be used as an assessment tool to measure employee performance against the stated position requirements as part of the annualised performance review process.<\/span><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Who should prepare the KPI\u2019s for a position?<\/span><\/strong><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">For new positions, KPI\u2019s would normally be prepared by the supervisor and be approved by the relevant manager (one level above the direct manager) in line with the business goals and strategy.<\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">For existing roles, the position\u2019s KPI\u2019s should be reviewed annually (or earlier if circumstances determine that a change is warranted). Where there is an incumbent in the position, they should contribute to, and be consulted with, during the development of the KPI\u2019s to ensure that they remain relevant and will continue to motivate and challenge employees to meet their targets. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Where KPI\u2019s are imposed on employees without genuine consultation, this may result in employee compliance, but are likely to reduce an employee\u2019s motivation to strive to meet the set goals. Furthermore, engaging an employee in the process of reviewing and developing their KPI\u2019s will work to ensure that they know what they need to achieve and what they may need to do differently to achieve targets.<\/span><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Frequency of review<\/span><\/strong><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">KPI\u2019s are likely to change over the course of your business\u2019s lifecycle and as individual positions develop. To ensure KPI\u2019s remain relevant and reflective of the business strategy, they should be reviewed annually as a minimum. In most instances, this review will occur as part of an organisation\u2019s annual performance review process. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">KPI reviews will help identify any potential areas of reduced productivity before the problems become critical, for example by identifying where more resources are needed or where additional training is required for struggling employees.<\/span><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">How do you develop KPI\u2019s?<\/span><\/strong><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">To establish a set of KPI\u2019s for a particular position, it is critical to understand what the desired outcomes are from both the position functions, and from the business unit as a whole. This understanding will then ensure that targets can be set that will drive the behaviour of employees carrying out these functions to align their work with company goals.<\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">An ideal situation is where KPI\u2019s cascade down from level to level in the business. This helps employees to work in such a way that their activities are aligned with corporate strategy. To do this, prior to developing and implementing KPI\u2019s, the following steps need be taken:<\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Review the business strategy and objectives. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Identify the key business processes and how they affect the strategy. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Identify the linkages between each business unit and how each one impacts on the overall strategy. This step will help to ensure that individual business units and positions have KPI\u2019s that are focused on the same direction and do not have counter productive KPI\u2019s.\u00a0 <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Develop draft KPI\u2019s that reflect the strategy and express requirements in measurable behavioural terms. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm 13.5pt 36pt; text-indent: -18pt; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Symbol;\">\u00b7<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Consult with stakeholders to ensure that each KPI is aligned with the organisational KPI\u2019s. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">KPI\u2019s can cover many areas and there are several measures that could be set for each role.\u00a0 When developing the KPI\u2019s for a specific position, you will need to map out between 5 \u2013 10 critical factors that need to be addressed to ensure that a role is performed effectively.\u00a0 This list can then be used to then develop 2 -3 KPI\u2019s for the role. <\/span><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">What can be measured as a KPI?<\/span><\/strong><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Anything that can be measured can become a KPI, however not all measures will necessarily be of value to your business. There is no one size fits all approach for KPI\u2019s as they can between individual businesses and industries. <\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">To identify the right KPI\u2019s for your business it is important to be clear about the objectives and strategic directions. Pick only the key indicators that are relevant and meaningful for your business, and that can be used by everyone in the business to inform decision-making.<\/span><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Examples of what can be measured may include:<\/span><\/strong><\/p>\n<p style=\"margin-bottom: 0cm; line-height: normal;\"><strong><span style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f9545 elementor-widget elementor-widget-image\" data-id=\"75f9545\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"554\" height=\"412\" src=\"https:\/\/hradev.connexionpoint.com.au\/wp-content\/uploads\/2023\/12\/KPI-Examples.png\" class=\"attachment-large size-large wp-image-32588\" alt=\"\" srcset=\"https:\/\/hradev.connexionpoint.com.au\/wp-content\/uploads\/2023\/12\/KPI-Examples.png 554w, https:\/\/hradev.connexionpoint.com.au\/wp-content\/uploads\/2023\/12\/KPI-Examples-300x223.png 300w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b33aa36 elementor-widget elementor-widget-text-editor\" data-id=\"b33aa36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">It is important that the principles of SMART (Specific, Measurable, Attainable, Relevant, Time bound) underpin the development of KPI\u2019s. <o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">If you require assistance with how to develop KPI\u2019s for your team members, or if you require HR Advice, please contact the team at HR Advice Online on 1300 720 004. HR Advice Online members can also access out range of online resources, which include KPI forms and guidelines. <o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 13.5pt 0cm; line-height: 15pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">&nbsp;<\/span><i style=\"font-weight: inherit; color: var( --e-global-color-b4968c6 ); background-color: var(--ast-global-color-5);\"><span lang=\"EN-US\" style=\"font-size: 13.5pt; font-family: Montserrat; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Information in HR Advice Online guides and blog posts is meant purely for educational discussion of human resources issues. It contains only general information about human resources matters and due to factors such as government legislation changes, may not be up-to-date at the time of reading. It is not legal advice and should not be treated as such.<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What are KPI\u2019s Key Performance Indicators (KPI\u2019s) are a quantifiable measurement that reflect the critical success factors of a business and provide a metric that reflects how well employees, and the business overall, are achieving their stated goals and objectives. Why have KPI\u2019s? KPI\u2019s provide a valuable means for businesses to monitor and track actual [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":32592,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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